Elements and Performance Criteria
- Identify cost components deriving from customer benefit and other costs
- Compare required performance of product or process steps with actual performance
- Identify performance required to meet customer needs in own work and that of team.
- Identify actual performance.
- Compare cost components of products or process with current customer-related targets.
- Separate costs components into those that contribute to customer features/benefits and those that do not.
- Determine non-contributing cost components which are under control of the individual or team.
- Minimise waste